Problem
When we've just launched our Blooper online, it worked only one-way method. You would submit a text and get output, but you wouldn't be able to provide feedback.
It was a crucial problem because we didn't gather user response data on our algorithm's performance.
Solution
We've created a simple review system with an option to leave additional feedback. This lets us get direct feedback from our users.
UX Logic
Our review module pops up only after the users' text is summarized. This leads to logical review method flow.
In addition, to increase feedback rates, we give users only good or bad options to choose from. However, when a lousy option is selected, additional choices specify why the feedback is negative.
Lastly, we leave a button grey and show additional alerts if a user is trying to submit a review without prior selecting a review tier. Again, this seamless logic flow helps our users to more seamlessly and, with a few clicks, leave valuable feedback.
